#14 Cheesehead
I once worked at a grocery store and often worked at the customer service counter, which typically handles refunds, exchanges, complaints, and other odds and ends (like cigarettes and lottery tickets). This man comes up with a block of cheese still in its package. I ask how can I help him. Then, our conversation goes something like this:
Customer: This is the wrong cheese.
Me: All right. Would you like to exchange it for another kind of cheese or would you prefer a refund?
Customer: I don’t want it.
Me: Ok, I’ll put through the refund for you. [I proceed to take the cheese, enter the refund into the computer, and hold out the money we owe him]
Customer: What? Where’s my cheese? I don’t want a refund.
Me: So, you want your cheese back?
Customer: Yes.
[I proceed to ring the cheese back into the computer, put the money back in the till, and give him his cheese back]
Customer: Where’s my money?
Me: You said you wanted your cheese instead of a refund, so I rang it through again.
Customer: But it’s the wrong kind of cheese.
Me: So, you want to exchange it?
Customer: No. I don’t want to bother with it. I’m just telling you it’s the wrong kind.
Me: So…what do you want me to do?
This still perplexes me, but he ended up throwing a little hissy fit and took his wrong cheese home again.
Credit: duckface08