#3 Best Manager Ever
I’m working at Taco Bell during the Sunday after church rush, and we have a line so long people are waiting outside the store. A family of three make it to the counter. Despite the fact that they had plenty of time to look at the menu board, the parents didn’t know what kids meal to get their three-year-old. Their options were a hard shell, soft shell, or bean burrito. They kept changing their mind after I rang it up.
I can tell my manager is getting annoyed as she is working the hot table and knows we have a mass of people waiting. I tell the family, “If you don’t know what to order please step to the side and let me know when you have decided. I can’t have you holding up the line.” The father, dressed in his Sunday best, started tearing into me in front of the entire crowd. He started calling me a low life degenerate, a college dropout who probably can’t make a change, etc. And he wasn’t saying this quietly. I proceeded to wipe his order and start helping the next customer.
Once his order was wiped, he knocked over our cup display and shouted, “Now listen here you …” My manager walked from the line at that point and told him to get out of the store or she was calling the cops. He said, “Oh yeah, what are the cops going to do?” The best moment of working fast food was my manager turning to the crowd and saying “Show of hands, who here just witnessed this guy verbally assaulting my employee?” Every single customer raised their hand. My manager then told him to get out and not to come back.
He tried to come through the drive-through about thirty minutes later. He ordered the same combos and a kids meal. He got to the window and there stood my manager. “Not going to happen, keep driving,” she said. My manager was awesome.
Credit: Jesterfest