#19 Thank You For Holding
Old call center I worked at made it very clear that calls less than two minutes, and greater than 15, would never get listened to by QA (which to their credit, was accurate the entire time I worked there ).
All that meant was those of us who had a mean person we didn’t want to deal with, could just put a caller on hold for 5-10 minutes for no reason as we “looked into that” for them, and then hang up the call with no possible repercussions.
Never saw how stupid of an idea that was, at least up until the time I left.
Credit: DemonKyoto