Not Meant To Be
I had a really sad phone call that I had while I was working in an airline call center. The pilots of the airline that I worked for were on strike, and we were rebooking people onto other flights the best we could, and refunding them if we couldn’t.
My caller sounded like an older man, and he mentioned that he was traveling to the USA from Canada for an experimental cancer treatment. He lived in a smaller city, and there was only one other airline that had flights from his city. That airline’s pilots also went on strike.
I stayed on the phone with him for a long time and tried my best to find any way of getting him where he needed to go, but I couldn’t find a way to get him there in time. He thanked me for trying so hard to help him, and calmly said that he guessed it just wasn’t meant to be for him. I ended up processing a refund for him. That call hit me way harder than any of the irate passengers who yelled at me for ruining their vacations.
Story credit : Reddit / finnknit