Refund? Don’t Bet On It
So I have a hobby-like job working for a casino party company. They get contracted by companies to come out and set up some casino tables so their employees can “fake” gamble just for fun, during their parties/events.
Most of the time employees buy tickets (like 1 ticket for $50 and a ticket is worth $2000 in fake chips) and that’s how they play.
You can then turn in your chips for “Prize tickets” and go through a raffle to win prizes at the end. It’s a lot of fun, and easy money for someone in college, like yours truly.
We had a gig last night at a nice hotel ballroom, for a really good company too, I won’t list the name. We’re required to dress in all black, with a button up shirt and slacks.
We look just like the actual staff of the hotel, but with a name tag with our “‘Owner’s’ Casino Parties” text on it. So I can sort of see why I’d be mistaken for the hotel staff.
Cue in a really good night, having fun, good people, good table dealing. I swap out with someone to freely take a break, and walk about and grab a drink of water.
Now here’s where it goes completely downhill.
A woman comes to me and asks for a refill on her drink. I say, “Sorry! I don’t work here, I’m one of the dealers at the tables.
I can grab someone for you though!” There’s a bit of back and forth, she won’t believe me—you know the drill. I say I’ll grab someone who can help her, then she stepped on my foot as I stepped away.
I took my foot back and now I was a little angry, because I’m wearing some nice shoes here, that I paid for, and I am proud of that because I’m poor.
That’s it, I’ve had it. I tell her to find someone else and not to step on their shoes. She now grabs the attention of an actual waitstaff member and asks her to grab the manager and she hesitantly does, and I was actually stunned.
I say, “You do understand I DONT WORK HERE.” She says, “Keep saying that to me, you’ll regret it.” Then the manager comes.
She tells him I’m refusing to serve her. He looks at me and asked my name, and I pointed at my name tag and told him, and he immediately knew I didn’t work here.
Manager says, “I’m sorry but he doesn’t work here, can I get your drink?” She FREAKS OUT at this. Like full blown SCREECHES. “This is stupid!
I’m not an idiot!” She proceeds to GRAB my water and flings it at me and it gets all over me!!
The manager tells her to leave. She starts throwing what I can only say is a tantrum, and then gets escorted out by the security they had on site.
The table she was at had 10 of her tickets. TEN. She also had redeemed some earlier too. That’s over $500 she spent. With no prizes.
She waited until after the party was over to speak to MY manager (So about 2 hours, when we were breaking down the set up) and demanded a refund.
He denied her and said she can go on her merry way, and told her the exact reason she couldn’t was because she dumped water on his employee and he won’t stand for that.
She stormed out after bickering for what seemed forever.