Wrong Kind Of “Service”
I used to be a service consultant at a Mercedes-Benz dealership. A guy in his 20s just bought an older car & comes in for the first time so I help him out.
I get all his info & create a new customer profile in our database; this takes about five-ten minutes so I usually casually talk to the customer during the process.
I notice he looks tired so I ask him if he worked third shift or something, since it was about 8:00 AM.
He mentions he’s been up all night as a “bodyguard” for his wife—then he hands me a camouflage business card with her cam girl name & web address all over it.
He casually mentions, “If you ever get feeling a little lonely, give her a look online.” I put the card on my desk, he signs the repair order, I verify the phone number I’ll need to call later that day to get approval for repairs.
A few hours later after the technician has diagnosed the car’s problem, I call the number and a woman answers. I say, “Hey there, I’m calling from Mercedes.” The woman, in a quiet, bedroomy voice asks: “Did you send the picture?” Me: “I’m sorry, I’m not sure what you mean.” She says: “You’re supposed to send me a picture of yourself before we start playing, then maybe we’ll meet up.”
I say: “I apologize again but I don’t know what you’re talking about.” I started to wonder if I dialed the wrong number. Right here I realize this is the wife and she thinks I’m trying to party.
So I say: “This is the Mercedes-Benz dealership. I’m calling about your Mercedes-Benz. Your car needs to be serviced, not me.” Her voice changes instantly and she starts talking normally.
“Oh, so what’s going on with the car?”
After the call, I took the business card and ran back to the shop to tell all the techs what happened.