A Trick of Psychology
I work in the luggage claim department for a major airline. Every day, I get to hear customers yelling and complaining. All I had to do was borrow one of the wheelchairs from the airport and sit behind my desk. Problem solved! Customers who’d come in all angry would see me in the wheelchair and instantly felt pity for me. Was it wrong? Yes. Did I still do it? I’m ashamed to admit it, but yes.
All of a sudden, my horrible customers transformed into the nicest people. Physically my blood pressure has dropped and, in general, I’m in a pretty good mood most of the time now.
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