Every Rose Has Its Thorn
I’m a florist. We had a bride and her mother show up at 9 am. They wanted to order a bridal bouquet, a mother of the bride orchid corsage, a boutonniere for the groom, and six smaller ones for the groomsmen. But there was just one thing. The wedding was scheduled for noon. Yep, three hours from then, and they wanted them ready by the time they were done with their makeup appointment at the beauty parlor a few doors down.
The bride was flipping through the sample book and pointing out the style and flowers she wanted. Think garden roses with long sweeping trails of stephanotis and variegated ivy, all three of which would require at least a week’s advanced order with our suppliers. She was absolutely gobsmacked that we didn’t carry extremely expensive and highly perishable flowers at all times.
Same with the orchid for the mom’s corsage. My boss told them that since they didn’t place an order beforehand they would be limited to what we had in stock, and simple styles that could be assembled quickly. The bride and her mom kept pointing at the book and arguing that we should have those specific flowers in stock.
My boss eventually took the book off the desk and tossed it behind the counter. The bride vacillated between tears and petulant whining that we were going to ruin her big day. My boss, who had a bone-deep loathing for brides in general, told her she had ruined her own day by not ordering her flowers before her actual wedding day.
The mom tried chewing out my boss for her lack of customer service skills. My boss told her that she was welcome to go down the street to Vons and ask their flower department to make their order with whatever they had in stock. The mom said she’d do just that, and reassured the bride that she’d have her flowers done by the time her appointment was over.
Both women stormed out. I figured that was that, but I was so wrong. My boss told me and the other girl to start on six simple corsages. Meanwhile, she threw together a ribbon-wrapped bridal bouquet with some white roses that were nearly past their prime and some. Sure enough, 20 minutes later the mother slunk back in and meekly asked if we were still able to assemble what they needed.
We did. We also charged her a very large rush fee.