Real Life Customer Service Stories That Turned Into Total Nightmares

The Best Day of High School

Flickr / Mike Mozart / CC 2.0

During high school, I worked at a Burger King. There was this one woman who would always come into drive thru during the afternoon and ask for a Whopper Jr with extra onions.

And I mean, a LOT of extra onions. And no matter how many we put in, she always came into the store and complained that there weren’t enough. Still, this was in the middle of the afternoon, so we didn’t care.

However, one day, we had four buses full of US Army enlistees at the store at the same time. Convoys of chartered buses would go by periodically, and they usually stopped at our store because the bus drivers knew my boss.

Now, these people were always the nicest, most respectful people you can possibly imagine, which was a welcome change after dealing with jerks the whole day.

They also always ordered a ton of food—all king-size, tons of double and triple whoppers, the whole nine yards. My boss would always have me give them the “senior discount” (15% off), and they enjoyed that immensely, because it said that they were getting a senior discount on their receipts.

Anyways, nice as they were, they strained our store to the limit because they ordered so much food.

So we were almost literally going hammer and tongs to keep up, and then the worst happens. Onion woman comes into drive thru.

My boss told me to just grab two handfuls of onions and put them on the sandwich, because she didn’t need a scene when we were as far behind as we were. I could barely close the burger because of the onions, but I managed it and we gave it to her.

Now remember, the store is completely full of US Army enlistees. They probably have not had fast food for weeks (I think they were going from boot camp to get their first assignments).

And the line was out the door. So onion woman pushes her way past all of these people, rudely shoving them out of her way, and comes up to the counter screaming that she didn’t have enough onions. My boss is angry, so she takes the sandwich, hands it to me, and tells me to do whatever I want with it. 

I knew just what to do. I dumped the ENTIRE TUB of onions on this (probably about 1.5 LITERS of onions), and wrapped it up really, REALLY tight, and taped it shut (Note that the wrappers were somewhat elastic…).

My boss hands it to the woman, and she opens it right on the counter to “make sure we have enough” even though it’s like six times bigger than normal.

The thing EXPLODED ALL OVER. SO freaking awesome. All the guys trying not to laugh. One of their officers (a quite young 1st Lt.) was waiting by the counter for his food, and finally he just gave up and started laughing his butt off.

The men took this as a cue, and she had about 250 men dying laughing at her. One of the best days of my high school life. She didn’t come back for a month, and she never, EVER complained about not having enough onions.

elmonstro12345

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