13-Hour Shift
I worked a 13-hour shift catering to more than 6,000 people—all bankers and their families. Towards the end of my shift, I was going around collecting all the glasses from the tables. I reached forward and picked up the glass sitting in front of an unhappy-looking granny figure.
Her head snapped up, and she started shouting that she hadn’t finished her drink. When I offered it back to her, she complained that I had touched it with my fingers, so I offered to get her another glass of red. She agreed. So I brought it over and set it down in front of her, smiling amicably.
But no smile could appease her—she started shouting again, this time that I had taken too long to get her drink and that she wanted to talk to my supervisor.
I walked around to look for one, but they were all busy working. Hence, I came back and told her that they would come and see her as soon as they could. Without a word of warning, the old woman threw the contents of her glass at me.