Real Life Customer Service Stories That Turned Into Total Nightmares

Not Even a Thank You

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I was waiting on a couple at the steak restaurant where I worked. Suddenly, the man stood up and held his throat. He was obviously choking. He started turning different colors and was in need of help.

I began giving him the Heimlich maneuver, and after several tries, some steak popped out and the man could breathe again. It was a big spectacle. The customers and wait staff were shaken for a couple of minutes.

Without even saying thank you, the wife of the choking man asked me to box up the uneaten portion of their meals. But it gets worse—there was a crust of Texas toast left on the plate that I didn’t remember to include in their to-go box. The woman yelled at me for not including it and did not leave a tip.

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