No One Deserves to Be Talked to Like That
I was around 18 years old and working in the lumber department at a home improvement chain. I was on the second story rack, standing on the forklift forks and trying to handle a solid-core front door, which was extremely heavy, out of the shelf to bring down to the floor for a customer.
I had it halfway out of the rack, precariously maneuvering it onto the forks when a little old lady walked up.
She asked sweetly, “Excuse me, sir! Can you point me to the plumbing section?” I replied, grunting, because the door was heavy, “One moment, ma’am. Let me get this door down, and I’ll show you.”
Her response took me by complete surprise: “You idiots never have a product labeled right! I’m tired of this store’s garbage! Way too expensive, too!” I froze, staring at her with my mouth agape.
The original customer I was helping actually put his hands over his son’s ears. She was Jekyll and Hyde personified. Luckily, right when the old biddy started her rant, my manager happened to walk by.
He stopped, walked right up to the lady, and said, “I don’t care who you are, but no one deserves to be talked to like that. Leave the store NOW.” It was perfect timing.