Real Life Customer Service Stories That Turned Into Total Nightmares

Never Saw Her Again

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I used to work for a grocery store in high school as a cashier. One busy Saturday, an older lady came through my long line with about $150 worth of groceries.

Among her items was a prepackaged piece of meat from our deli department that is normally priced by weight. Her meat did not have a printed sticker on the package and I would’ve needed to find a bag boy or manager to run to the deli to get it priced.

Because we were super busy, I decided to wing it, and set it on my scale. “Looks like it’s almost a pound, so…let’s say…$2.77? Does that sound fair?” I began to ring it as a miscellaneous item. Her answer sent a shiver through my spine. 

“No it does NOT sound fair!” she yelled in a screeching voice. “You need to get that priced!” Groans from the line began behind her, as I found a bag boy to run to get the price sticker.

A manager came by to see what the commotion was about and the lady explained the situation. I explained why I had made the decision I made. The manager of course stuck up for the lady (which we laughed about later) and she accepted the apology.

We then waited for what seemed like an eternity of eye-contact avoidance and thumb twiddling. The bag boy came back and handed me the pork. I smirked and showed her the price. “$2.78. Huh, I would’ve saved you a penny!” The man behind her chortled. Never saw her again.

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