Real Life Customer Service Stories That Turned Into Total Nightmares

Put in an Awkward Situation

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I worked at a laser tag center in an indoor amusement park. If we weren’t busy, customers could start a 15-minute session right away. But if we were busy, customers would have to leave their names on a list, and I would tell them when their session would start.

I would call it on the loudspeaker five minutes before it would be scheduled. It was a Saturday mid-day, and the place was packed. A woman had a day-care group of at least 20 kids, and she was the only one watching them. She put her party’s name on the list.

I told her when their session would start. The time came, and she and only about five of the kids showed up. She told me to wait for the rest of the kids to get there. This put me in an awkward situation.

Twenty minutes passed, and the next group was waiting to play. Another ten minutes passed, and there were fewer of the woman’s children there than there were before.

I let the next group in and told her that her group would be the first ones in once they were all together. My manager interrupted the game I was attending to send me home. The woman screamed at me, saying I was discriminating against her. I quit after that.

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