Real Life Customer Service Stories That Turned Into Total Nightmares

Buy One Get One

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At the pizza shop where I worked, we used to do a “buy one large get one free” deal on Tuesdays. This deal was stackable, so it was always hectic. One week, the deal changed to “any large pie for $15.”

They were generally between $20 and $24. One woman was irate, yelling about how we would lose so much business by not giving out the free pizza.

She said she knew people who couldn’t afford meals but come to us on Tuesdays and that she will now never come back. I smiled, because I knew exactly what was coming. She came back the next week and even pre-ordered.

NiceTyrant

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