The Owner Would Never Stand For This!
I used to work at a restaurant chain that started about 15 or 20 years back and has about 15 stores in total. People all the time would complain and release their vague threat “I know Tommy! (The owner, guy who started the chain)
Do I have to call him to get some good service?” It came from so many people, but we had to put up with it because that’s what you do in the restaurant business. But one time when this happened, Tommy was actually in the restaurant.
He would come in once every couple months or so and just act like a regular customer, just to kinda evaluate how things were running from a non-owner perspective (of course everything magically went smoother for him than any other customer, imagine that).
Anyway, this lady (that had been a total witch the entire night) starts complaining, talking about how her meal was cold or bad or whatever, even though she had powered through 4/5ths of it.
She wants her money back for this atrocity! And then she drops the bombshell. “I know Tommy! He wouldn’t stand for this!” The only thing was, Tommy was sitting almost directly behind her, and pretty obviously didn’t know her, and she didn’t recognize him.
After getting a bit of the old discreet “Go ahead” nod from him, I just said, “Ma’am, Tommy is in the restaurant right now. If you could just point him out I’d be glad to let him know what you think of his restaurants.”
She stammered, gave the, “No he’s not, I would’ve seen him!” until the owner stood up and said hello. He put on the kind of sickly sweet personality, where you’re ever so polite but a total dick at the same time. She shut up and paid pretty quickly after that.