Real Life Customer Service Stories That Turned Into Total Nightmares

We Don’t Use Any Milk

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I worked at a concession stand for a children’s baseball park. It’s a large park (nine or so fields) and we get lots and lots of customers. Having lots of customers, we have to make things in large quantities and the quality isn’t especially swell.

But hey, it’s a concession stand, not a restaurant. Anyhow, it’s about 20 degrees out and people are ordering hot chocolate by about five cups at a time.

Only two of us are working. The process for making hot chocolate is putting an extremely large container of water in our extremely large microwave, and then stirring in an extremely large amount of cocoa powder.

It’s nothing fancy, but it tasted pretty good all things considered. Late in the day, I was working the register, and my co-worker is running around making everything.

A lady came up to the side window, screaming at my co-worker about how he’s ruining the hot chocolate. My co-worker can’t hear her, seeing as how she’s yelling through a window.

At a guy working around a lot of refrigerator fans, among other things. She finally comes to the front counter and tells me he’s ruining it. “Why” I asked. Her: “He’s going to ruin the milk! He’s going to ruin it in the microwave!”

Me: “There is no…” Her: “HES GOING TO RUIN IT!” Me: “Peter!” Co-Worker: “Yeah?” Me (pretending to get super angry) “DON’T RUIN THAT MILK!” Her: *stares at me*

Co-Worker: “What milk?” Me (still yelling): “THE HOT CHOCOLATE MILK!” Co-Worker (comes up to the front looking VERY confused): “There is no milk!” Me (to the lady): “Hmm. I suppose we don’t use any milk.” She left looking very scared to talk to us ever again.

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