Real Life Customer Service Stories That Turned Into Total Nightmares

Act Accordingly

A customer was smoking in a supermarket, and a staff member asked them to stop. They refuse to stop. Customer escalates to me, as customer service manager at the time.

I grabbed a fire extinguisher (large, CO2), walked up to the customer, and said “If you don’t put that out now, I will be forced to assume you’re on fire and act accordingly.” Customer dropped the smoke, stamped it out with her foot, and left the store.

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