Real Life Customer Service Stories That Turned Into Total Nightmares

We’ll Split the Bill

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I was a server at Friendly’s when I was in high school. I worked all night once for a whole soccer team and their parents, who came in without any notice. At the end of the night, they wanted everything split up. I almost laughed in their face. 

The kids were sitting at different tables so trying to get the right kids’ food to the correct parent was nearly impossible. Not to mention, some kids split meals or got specialty drinks, ice cream, and appetizers.

Some parents were trying to tell me what their kid ordered, while others were just saying, “Whatever the blonde kid with the headband ordered,” etc.

About half of them had coupons that they were all switching around with each other, some of which were expired, but they wanted to use them because they were “spending so much money.”

A considerable portion of the bill had to be comped because no one would claim a bunch of items. I had to reprint checks about ten times because no one wanted to pay an extra $2 on a milkshake they said their kid didn’t order. 

By that point, I started crying. My manager was yelling at me over what a fiasco it was, and mad because the kids had been drawing on the tables and throwing crayons at other customers over the partition.

I finally came back out to hopefully get everyone paid up when one of the dads had the audacity to tell me to “Not look so stressed out. It’s just Friendly’s.”

They then left me a $15 tip in total for the three hours I waited on them with a bill that was over $400. A lot of them tipped on the coupon price instead of the ACTUAL cost, and some just left whatever change was leftover.

PleasantSalad

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