Real Life Customer Service Stories That Turned Into Total Nightmares

Have Fun Cleaning That Up

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I used to work at a roadhouse grill in Texas, and we kept full buckets of peanuts on the tables. One night, a family came in five minutes after closing, and my manager sat them in my section. I was okay with it, but I had already swept up the peanuts and cleaned my tables.

So, I told them, “I hope y’all don’t mind, but I’ve already swept the peanuts.” The guy flipped out and yelled, “What do you mean we ain’t getting no darn peanuts? Why do you think we come to this hole?” To avoid confrontation, I said, “It’s not a big deal,” but he’d make me soon regret it. 

He then replied angrily, “You’re darn right it’s not.” As I walked away, he said, “And bring some of them darn buttered rolls while you’re at it.” The night went on like this until he paid but not before he went off on a tangent about what a terrible server I was.

He even went as far as to call me a name. On his way out, he dumped the bucket on the floor, scraped the peanuts over the floor with his feet, cursed at me, and said, “Have fun cleaning that up.” Easily the worst guest I ever served.

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