Are You Hiring?
I had a guy who was a germaphobe and had really bad OCD. He had come through before, and my coworker didn’t want to deal with him. So, I went to the drive-thru window after washing my hands.
Biggest mistake of my life. I cashed out the order that was on the screen, he reluctantly handed over his card, and I gave him his coffee. He started yelling at me, saying that it was wrong.
Apparently, the person who took the order forgot to type it in. He started yelling at the coworker that didn’t want to take his order at the window.
Instead of just saying that it was the wrong order, getting refunded, and being on his way, he stayed in the driveway for 20 minutes, telling my coworker that she was stupid, unprofessional, and unfit to be a supervisor.
He kept demanding that we get the phone number of our franchise owner, but apparently, the number was wrong, and he kept yelling at us. About a month later, he called the store to apologize, and the manager made sure that my coworker never dealt with him again.
He was told he could come in as long as he didn’t make a scene. He spent three hours on the phone with the manager, and at the end of the phone call, he asked if we were hiring.