Real Life Customer Service Stories That Turned Into Total Nightmares

I Want a New Camera

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I used to work in Best Buy services. It was sort of like Geek Squad before Geek Squad and it dealt with everything like TVs and VCRs and junk. One day we had a guy come in and complain about his little video camera not working.

I agree to take a look at it even though there’s not much I can do but send it back to the manufacturer for him. It will take some time, but that was 90% of the problem people had with services. Naturally, this guy wants a new one on the spot and he starts getting REALLY loud about it. So I call the manager.

While I’m waiting for them to come up, I’m still tinkering with the camera in the back. I get some tools out and, hey, look I got the thing open for the guy. When I saw what was on it, I knew we had him.

A minute or so later I come back out when the manager gets there. The manager is talking to the guy as I move a computer up to the counter. I jump in and say, “Hey, I don’t think we should give this guy a new unit.”

The guy gives me dagger eyes and the manager is like, “Oh? why’s that?” Then I play the footage of what is unmistakably someone running around a pool, dropping the camera, which tumbles into the pool.

He had taken out the tape but it was recorded to the memory stick. Guy takes his camera and quietly leaves the store.

barron42

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