You Win!
I managed an upscale steakhouse in a resort town. This couple, who had been there before and always caused trouble, walked in. We sat them at a table, but no one wanted to wait on them.
I put up an offer to my staff to try and entice them, and my best waiter took the deal. The meal seemed to go without a hitch. The waiter dropped the check, picked up the credit card, and a few minutes later ran it. The couple signed off and left.
The waiter showed me the credit card receipt. Above the signature line, where it says, “Tip”, the guy wrote a rather rude statement, and it was completely uncalled for. “YO MAMA!”
I congratulated him on doing such a good job with such a lousy customer. I took a copy of the receipt, framed it, and hung it on the office door with a note that said, “Congrats, Steven! You win the Biggest Idiotic Customer Award!”
A week later, the couple came back. They put their name on the list and had a seat at the bar. The bartender, who was a BIG guy, came back and informed me of their presence.
I told him to let them know that they were not welcome at our restaurant in no uncertain terms and to get their butts out now. I watched as he told them. The guy turned two shades lighter while his wife got a look of shock on her face. They walked out and were never seen again.