Professionally Challenged
I had a man and his wife come in during a hectic lunch rush. He was rude off the bat, interrupting me, and not wanting to listen to me speak. He was very adamant that he wanted both chips and salsa and a plate of roasted wings as appetizers.
He kept emphasizing that he wanted them together before they ordered their lunch. Even though chips and salsa only take a minute and wings take about 12, I rang them in together because of how he ordered them.
Three minutes later, the man was waving at my coworker across the restaurant, yelling at her about how they had been there for thirty minutes, his appetizer was taking too long, and he wanted it before his wings.
I was at a party table, so she ran back and grabbed the chips and the wings, which were somehow up as well, and brought them out. He took one bite of a wing—and his reaction was beyond horrible. He tossed the plate like a frisbee across the table at her and started complaining about them being cold.
I rushed over to see what was going on, and he started yelling at me, saying his food was awful and this was the worst service he had ever gotten in his life. I don’t do well with grown men yelling at me, so I went to the kitchen and got my manager.
He came out and, thankfully, had my back as much as he could and made the guy pay for the wings and the chips, then leave. After he left, I started to clean the table where I found the single penny he tipped me with, which my coworker promptly threw in the trash.
I then got a call from my general manager asking why a man had called me “professionally challenged” on Yelp.