Real Life Customer Service Stories That Turned Into Total Nightmares

A Disgrace to All Mexicans

I worked at a hotel restaurant in a border town where many wealthy Mexicans would come over to the US to shop. I, myself, am an American of Mexican descent, although I don’t speak Spanish. One day a lady called to ask a question.

I told her I didn’t speak Spanish and was the only person available, so I could not help her. She asked for my name and, because my last name is a Mexican last name, she told me I was a disgrace to all Mexicans and tried to get me fired.

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