Real Life Customer Service Stories That Turned Into Total Nightmares

Don’t You Know Who I Am?

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I worked at a home improvement store. One night I found myself with a line of five or six customers, each with a sizable order. There were no more available cashiers. I was busting my butt to get everyone checked out quickly.

When I got to the last person in line, I relaxed slightly and proceeded to scan all of their items. When the lady tried to pay, she wrote out a check that had obviously been printed at home. It wasn’t necessarily fake, but we had a policy not to accept computer-printed checks.

I told the lady such, and she threw a fit. She started yelling at me. She told me that she had to leave because she was already 30 minutes late to pick her children up in a town that was 30 minutes away.

She accused me of deliberately slowing down and scanning her items as slowly as possible. I tried to calm her down. She didn’t. She was absolutely raging. She said, “Don’t you know who I am? You’ll never work in this town again!” 

She yelled at me to get my manager because I still wouldn’t accept her check. The newer assistant manager came up and told me to go ahead and take the check.

I tried to remind her of the store’s policy. She then talked to the lady in front of the store for another five minutes or so. After that, the manager came back, gave me a look, and went back to her office. She promptly came back with a slip telling me that she had written me up. I quit not long after.

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