Real Life Customer Service Stories That Turned Into Total Nightmares

We’re Out of Glasses

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I used to be a bartender at this hybrid restaurant/bar/movie theater. On big movie releases, the bar would get absolutely slammed. On one particular night, we had completely run out of glassware. The only glasses I had at the time were regular pint glasses that we would normally serve water in.

A guy and his date got lucky and caught a seat at the bar. He ordered a Jack Daniels neat. Having no other glassware, I put it in a pint glass and explained that we were running low on rocks glasses, assuming he would understand since it was absolute chaos everywhere you looked.

He took it and said, “I’m not very happy,” and gave this smirky little grin. I apologized again and said, “Unfortunately, we’re not making any more glasses back here.” He and his date acted like I had reached across the bar and slapped him.

I got my manager and told him to deal with them.

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