Take Your Business Elsewhere
I worked at a small electronics retail store when I was in high school. A guy had come in asking me to give him a quote for a couple of different karaoke players.
One was $249, and the other was $374. I gave him both a printed and verbal price quote. He came in the next day with his family and talked to one of my co-workers, who proceeded to tell him the same thing I told him the day before.
His eyes widened, and he blew into this raging fit. I was stocking CDs when he pointed at me and shouted,
“HE SAID IT WAS $249 and $274 YESTERDAY! HOW CAN YOU FORGET THE DARN PRICE! IT’S NOT LIKE YOU SELL MANY THINGS IN THIS DARN STORE. I WORK AT COMCAST, AND I GET MY PRICES RIGHT ALL THE TIME! IT’S NOT RIGHT!”
My manager knew I could not have made such a stupid mistake, and the written quote proved it. She still told the guy that “people make mistakes” and “maybe one of us misheard each other.” The guy kept going on about how staff should be properly trained in a store with such little inventory.
At that point, his wife was mouthing apologies to my manager. My manager quietly told him to take his business elsewhere, and he stormed out.