Excellent Memory
When I was a server I would always record my tables’ orders. Even though my memory is good, my handwriting is bad so I didn’t want to take the risk of getting something wrong. My manager said it was ok and he even put a sign up stating that some of the staff may record your order for accuracy purposes.
Seems normal, right? At the beginning, I ask each person for their name before I take any drinks or food orders. One of the people at the table orders a steak well done, which is gross but whatever.
Food comes and she said her steak was not medium rare like she wanted and I apologized and told her that she did order it well done. Here we go…
This sparked a big rant, lots of cussing, a call for the manager, etc. Again, I apologize and say let’s go to the tape. The look on her face when I played back the recording of “And Karen how would you like your steak?” was priceless.
She tried to play off that it wasn’t her but nobody else ordered a steak at her table. Her friends just laughed at her.