No Apologies
When my parents were in college, my father took my mom to the fanciest restaurant he could afford while they were both broke. They had a wonderful time, very romantic, and he got out of the booth to go down on one knee and propose… At which point a waiter who was walking backward with two trays of drinks while chatting with his friend tripped over him.
He spilled both trays of drinks on the two of them. In the middle of his romantic proposal. The manager came out, saw what happened, clocked out of work, and went home. No comped meal. No cleaned clothes. No apology from either of the waiters.