Major Repercussions
Jenna’s employment at Starbucks was suspended, and the case became a stern warning to other staff members in similar situations. Management reviewed security footage and discovered that Jenna had been tricking another customer, too.
The repercussions of Cheri’s confrontation went beyond her own self-interest. Starbucks management considered it a serious offense and put more rigid policies in place to prevent similar fraud going forward.