Employees Share Their Most Satisfying Customer Service Stories

We Can’t Predict the Weather

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I worked at a hotel front desk in a ski resort in Lake Tahoe. People would call (with disturbing frequency) several MONTHS in advance of their reservation to ask: “Is it going to be SNOWING the day I drive up on April 5th?”

The best solution was to say, “Hold on, let me check” and then the staff would take cockfight-style bets on how long the customer would sit on hold before they gave up. Sometimes it would be like 15 minutes.

Story credit: Reddit

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