A Great De-escalation Tool
Once upon a time, I worked at a Kinko’s, which is famous for having irate customers. But we had a secret weapon to deal with jerks. We had a guy on our shift with honest to goodness Tourette’s where he would tic and swear loudly, then continue the conversation.
We found that if we told the irate customer that he’d have to “talk to the supervisor,” then send up Mr. Tourette, they’d be shut up by having someone swear in their face.
I think it just shocked them out of their panties-in-a-bunch state. Worked great.
Story credit: Reddit / Ron_Jeremy