Employees Share Their Most Satisfying Customer Service Stories

We Are Not Robots

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I used to work as a croupier at clubs, and during a shift change my colleague accidentally made a wrong payment to a playing customer.

Gamblers being what they are, the complaining that ensued was pretty awkward and no matter how much my colleague said he was sorry, the customer kept on wining. 

Finally, I just had to take over the situation with the perfect reply. I said: “Sir, people make mistakes, we are not robots. If you want to play with machines, there are slot machines in the other bar.” He shut up and the other players seemed relieved.

Story credit: Reddit / Thagirion

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