Employees Share Their Most Satisfying Customer Service Stories

Do You Know Who You’re Talking To?

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My folks used to own a Tastee Freez in South Carolina and I worked in it most summers as a teenager. Since it was a small town, everyone knew each other and most went to the same church.

One Sunday night, one of the ladies from church called in at about five minutes after 10:00 and tried to order a 20 piece chicken nuggetand when I informed her that we closed at 10:00 and the grill and fryers were already cleaned and closed for the night, she got irate with me.

She started yelling in my ear about how she knew the owners of the place and she was going to get me fired and did she know who I was talking to.

I calmly replied that yes, Mrs. Greene, I knew exactly who I was talking to, since my parents and I lived right across the street from her and she had asked us in church that morning what time we closed for the night.

We were never on speaking terms again.

Story credit: Reddit

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