Employees Share Their Most Satisfying Customer Service Stories

No Refunds Allowed

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I worked at the local CVS for a summer back in college. I was at the register one night when a lanky teenager came up carrying four different boxes of condoms. He put them on the counter, produced a receipt, and asked for a refund.

I noticed that each of the boxes had been opened. I told him we couldn’t refund the items given that he had opened them.

He looked me straight in the eyes and said seriously that he had tried one condom from each of the boxes and that none of them fit because they were too big.

I didn’t know what to say to that except that we definitely could not give him a refund. Without any embarrassment he scooped up the boxes and left. They were all “XXL,” “magnum,” and “plus-size” brands of condoms.

Story credit: Reddit / surfingderp

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