Employees Share Their Most Satisfying Customer Service Stories

You Get What You Pay For

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A well-dressed business passenger bought a plane ticket on Continental from Indianapolis to Manchester.

There are no direct flights, so he would have to connect in Newark, New Jersey. After arriving, he strolls over to the Manchester gate and sees a small 50 pax regional jet parked outside.

He thinks nothing of it and boards the airplane a while later. After taking his seat, and just prior to the boarding door being closed, the flight attendant makes an announcement: “Welcome aboard flight #### service to Manchester, NEW HAMPSHIRE!” 

This guy goes completely wild. He starts scrambling to get his things and get off the plane, all the while yelling at the flight attendant, gate agent, pilots, and other passengers.

He was trying to go to Manchester in the UK (airport code of MAN) and he bought a ticket for MHT. The gate agent was getting completely verbally harassed by the guy at the podium as she tried to rebook him to the proper destination.

She took it all in stride and was really trying to help the guy even though he was being a complete jerk and going on and on about how it was a mistake in the computer.

And then she saw how much he paid for the ticket. Her exact words were: “You only paid 300 dollars for your ticket and you really thought that was going to get you to England?” He was quiet after that.

Story credit: Reddit

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