Employees Share Their Most Satisfying Customer Service Stories

Hear Me Out

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I used to work in the main office for a large chain of furniture stores in the UK. I worked in the evenings, phoning customers to let them know their furniture was in, and arranging a delivery date. One night I phoned and asked for Mr. or Mrs. Jones.

The guy on the phone starts ranting to me about people phoning up his elderly parents trying to sell things. He went on and on and on and wouldn’t let me get a word in edgewise. I think he may have even used the toilet while he was ranting at me.

When he finally wound down, I said, “Are you finished now sir? This is —- Furniture and I’m phoning to arrange a delivery date for your parents’ new three-piece suite.” Yup, that one shut him up completely.

Story credit: Reddit / AnandaUK

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