Employees Share Their Most Satisfying Customer Service Stories

Not My Problem

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Working at a shipping store, a customer tried to drop off a package to be shipped back to Clearwire (an internet company). He had the box wrapped in shipping paper and twine. Instead of a prepaid shipping label, he had printed out the directions on how to obtain the shipping label.

I tried to explain to him that he needed to go back to his email, click on the link, and print the shipping label. He was adamant that he did everything correctly and kept saying he was going to leave the package there and that it was our problem.

My boss, hearing this, comes from the back and explains that if the customer leaves the package, my boss will throw it out the door. The guy turns around, leaves the package, and says again, “Not my problem.” He got exactly what he asked for, and then some.

My boss, true to his word, follows him and throws the package towards the customer. The package bounces a few times on the sidewalk right past the customer and the guy keeps on walking.

The package stayed outside for 15 minutes in heavy rain before my boss relents and took the package inside. The package was still under a counter four months later when I left the job.

Story credit: Reddit / Ryno3639

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