Employees Share Their Most Satisfying Customer Service Stories

Mustard Man

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I used to work at an amusement park, and between department transfers, I started in food. My stand made funnel cakes and corndogs. The average wait time on a busy day could be upwards of 30 minutes in the sun, which I’ll admit sucks.

It’s not any cooler in the stand standing over a 450 degree fryer. Anyhow…This guy comes up, orders four corndogs. I ring him up and ask him if he wants any ketchup or mustard brushed on. He declines. I take his money and hand over four corndogs.

His little girl bites into one and then tugs on daddy’s arm and says she wants mustard. I politely inform him that since she’s already bitten out of her food, we can’t brush it on; however if he’d head 50 steps to an adjacent building, he could skip the line and just grab some condiment packets.

Apparently this was unacceptable. Up until this point he was just a normal guy. Then suddenly he changed to a monster. “DO YOU KNOW WHO I WORK FOR?! DO YOU KNOW WHO I AM!?” I tell him no.

He then half-chuckles to himself and points out his pregnant wife sitting at a nearby table and then begrudges the time he spent in line. I again reassure him they will give him some mustard packets if he walks next door. He loses it.

“I’M THE GOSH-DARN REGIONAL REP FOR COKE IN THIS AREA, I WILL BUY AND SELL YOUR BUTT, KID.” This self-aggrandizing and demeaning talk towards me lasted a full 60 seconds or so. Then I told him “we only carry Pepsi products.”

He was flush with embarrassment and rage, and anyone within earshot is laughing at him. To spite me (really his little girl) he didn’t go get mustard packets. He forever was known as MustardMan.

Story credit: Reddit / steelcitykid

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