Self-Service Policy
I work at Jimmy John’s. At JJ’s, if you’ve never been, it’s mostly self-service; you get your napkins, and if you need a bag, you get them yourself. Our sandwiches are wrapped in a way that you generally don’t need one, and everything is made “to go.”
A lady came in one day and ordered like 4 or 5 sandwiches. As always, I redirect them to the end of the bar to pick up their sandwiches and grab whatever napkins and bags they want.
Now, if someone asks us to bag something FOR them, we will. People generally don’t (unless they’re really old in which case we’ll do it for them regardless) but nobody minds if they do.
This lady never asked once for someone to bag her food. She stood at the bar, quiet, bagging all of her sandwiches up and then left. 15 or 20 minutes go by. Then the other shoe drops.
Her husband calls the store and asks to speak to a manager, AKA me. I pick up the phone and the conversation goes like this, mostly verbatim: ME: Hi, how can I help you? GUY: shouting Yeah, since when is it y’alls policy for people to bag their own food?
My wife just came from there and told me she had to bag everything herself! ME: I’m sorry sir, but it’s technically always been our policy. Everything is self-service here at Jimmy John’s.
We certainly would have — cuts me off GUY: WELL I’M GOING TO BE SURE TO TELL EVERYONE I KNOW ABOUT THE KIND OF SERVICE YOU GUYS OFFER OVER THERE.
ME: Okay, well, thanks, I guess? I mean, it isn’t any sort of secret. hangs up
Story credit: Reddit