Employees Share Their Most Satisfying Customer Service Stories

How Dare You?

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I worked at a Walgreen’s photo lab right after high school, and it was my first job. There was a really nice lady who used to come by every now and then to have her pictures developed, and whenever they came out we would chat about them because I thought they were great.

One day while we were talking, another customer arrived. When I asked her how I could help her, she started yelling at me because she didn’t like the way her photos came out.

She threw them on the counter and was really angry with me and wanted to speak to my manager. I called for my manager and she came over and tried to calm the angry lady down.

The angry lady started pointing at me and said that I messed up her photos, and blah, blah, blah, threats, better business bureau, yak, yak, yak. I don’t know what to tell her other than I’m sorry and that I didn’t know what was wrong.

I told her I processed them like I was supposed to and that most of the work was done by the machine, to which she immediately replied “then what good are you?”

Suddenly, the nice lady with the cool pictures pipes up in this authoritative tone: “How dare you? How dare you say that to him and accuse him of ruining your pictures? He already said he was sorry. Do you realize that what you said is going to cost him his job? Shame on you.”

The angry lady just got quiet, realized how she was acting, and left. I thanked the nice lady, and it made me tear up a bit afterwards because having someone stand up for you feels good.

Story credit: Reddit / ghostpoo

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