Employees Share Their Most Satisfying Customer Service Stories

Stolen Goods

Shutterstock

Used to work in a pawnshop. We got lots of jewelry in and a lot of times the person bringing in the jewelry would have no idea that some of their stuff was fake. Nine times out of ten they would get angry and leave their stuff with us to be thrown out.

My co-worker accidentally left a really gawdy but fake gold chain out on the desk one day. A customer came in, noticed the chain, and told us that we’d better put it away before someone took it.

I was about to. Then I realized I could have some fun. We ended up leaving the chain on the desk and would casually watch people as they came in to do business.

Indeed, we caught a number of people trying to lift the chain. One guy in particular was talking us up and gradually pulling the chain off the counter. When he had successfully pocketed it and left the store, my co-worker and I began to crack up.

Sure enough, about a week later the guy came back in with the chain and tried to sell it to us. When I refused to buy it, he got angry.

Then we showed him the security cam footage of him taking it. We weren’t even mad. Someone that dumb deserves to live his life that way until he walks out in front of a bus or into a wood chipper.

Story credit: Reddit / Willie_Main

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top