Employees Share Their Most Satisfying Customer Service Stories

Bold Faced Lie

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I worked at a photo printing lab, and we got people in all the time who claimed we were stupid and had messed up their pictures. One woman had us print 800 vacation pictures. They were bad quality, dark, and out of focus. Basically a nightmare to work with. 

But that wasn’t all. When she came to pick them up, she insisted that we had ruined them, that they were perfect in her camera, and that she had a very expensive camera and so there was no way the pictures could be dark or out of focus.

We finally gave her her money back, even though we had done nothing wrong and were out a lot of time and paper. She called us 30 minutes later and told us she was at a store across town, and they had reprinted all of her pictures and they were beautiful, in focus, and nice and bright.

I had to tell her that the same person who owned our store also owned the store across town, and that not only would it have taken that store several hours to reprint 800 pictures, but their printer was down that day, so they couldn’t have printed anything. She hung up on me.

Story credit: Reddit / laidymondegreen

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