Employees Share Their Most Satisfying Customer Service Stories

That’s No Way to Talk to a Lady!

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I used to do cellphone customer service for a call centre in Canada, though it was an American cellphone company. Got a call from a right-angry Texan who had been passed around from agent to agent with no one really listening to him, making him even more angry (and understandably so).

So, he gets to me and he’s just a whirlwind of yelling and swearing. I can barely make out what he’s saying. In my sternest Person-In-Charge voice I say, “Sir, that’s no way to talk to a lady!” Right away he calms down and goes: “Yes, ma’am. Sorry, ma’am.”

And we resolved his issue within a couple of minutes. Oh, Texas. I love your old-school gentlemen when they’re not drowned out by your extreme fundamentalists.

Story credit: Reddit / OverlyEnthusiastic

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