10 Items or Less
I used to work at Home Depot over the summer as a cashier. The very best was the woman who came up to my line with a cart that had only a single small box of nails.
Odd, I thought, but maybe she just didn’t find what she needed the cart for. So I ring her up and she says,
“Well what about the rest of my order? I need 800 lbs of Quickcrete, 50 10′ 2x4s, ten 8′ 4x4s…” She starts reading off all of the ingredients she needs to make a massive deck, or a dock, or something.
She then asks me sweetly if I’ll help her get them while she waits in line, holding up the 10 people behind her while I pull an entire back yard’s worth of lumber and concrete out for her.
I told her we couldn’t do that, and gave her the number to call to have her order pulled. She freaked out. Spent about 20 minutes screaming at me, even after I called the head cashier and had him handle her.
See, she would run over to my lane while I was with other customers to tell me how “unprofessional” I was being, and that this is why everyone goes to Lowe’s nowadays, because there they care about the customer.
Story credit: Reddit / ANewMachine615