Employees Share Their Most Satisfying Customer Service Stories

Let’s Play Tetris

Flickr / CC 2.0

I work at Toys R Us. That should be bad enough. But for a specific story, I worked the back of house. Those are the guys who bring down bicycles, power wheels, and other large items that are purchased from the back of the store up front to the customer.

This one time, this man purchased a large power wheel (Barbie Jammin’ Jeep ’08 model I believe). When I brought it out, I see the customer standing next to his car. A small, two-door Nissan.

I immediately inform the man that the box will not fit in his car, and that we can hold it for him if he wished to come back later with a larger vehicle. He said that wouldn’t work; he had to get the jeep now because he’s been searching for weeks for it.

I again tell him how the box is larger than his car and it will not fit. He tells me that’s bull and has me attempt to load the car into the trunk, then the front seat. After 20 failed minutes, I tell the man I can no longer spend time on this.

I tell him I can write down his information, put the jeep on hold, and wait for him to return with a different car. He says he’s going to continue to try and put it in his car. I leave him be and resume my work.

About a half hour later, I get a call from the customer service desk that I have to bring a returned jeep back to the storage area.

Story credit: Reddit / kmart890

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