Employees Share Their Most Satisfying Customer Service Stories

You’re Not Buying Anything Today

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I work at Best Buy in the warehouse, and we cover breaks for the guys working the cameras up front. A co-worker was covering a break when this guy came up to one of the front lane registers.

There was a bit of a line and we only had two lanes open. One of the front lane guys is handicapped. It doesn’t affect his job, it just takes him longer to walk around.

The customer finally made his way to the front of the line and paid with a credit card. The front lane rep needed to see the last 4 digits of the credit card and asked to see his card “real quick.” 

The customer FLIPPED OUT. He said, “Oh NOW you want to do something real quick.” Then he muttered just loud enough for everyone to hear: “I should have known not to get in the short bus line.”

My co-worker who was observing the cameras saw everything and was not very happy. He walked up to the customer, grabbed all his merchandise, and said, “Nope, you’re not buying anything today. You can leave.” Never been so proud of him.

Story credit: Reddit / WolfpackVolunteer

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