25. Baffled Employee
She couldn’t figure out what the TAB key was. It was a basic data entry job – literally, see the names and addresses written on this paper? Copy it exactly into our system. That’s IT.
We went through an agency, which generally gives a software literacy test; a basic understanding of computers would be just fine – it’s only data entry.
She would stop typing after filling in a field, grab the mouse, and move it to the other field to type. We corrected her, “It’s a lot faster and easier if you just push TAB to move between the fields…” Several times.
She would stop typing, cover her face with her hands, and say, “Oh, this is too much, this is too hard!” Every time, it was suggested to use TAB to move between fields.
She also got up from her desk – with her trainer/manager sitting right next to her! – and went into the bathroom to answer it every time her phone rang (5 or so times throughout the day). The manager called the agency around noon and told them we’d have her finish the day but to ask her not to return tomorrow.
The agency called her right then and there on her cell phone, and of course, she got up and went into the bathroom to take the call. She came back out and sat down at her desk like she was going to work, but instead just looked at the manager and said, “Can I just leave now then?”
So awkward.