Water Waiting
When I was working at Rita’s (a water ice stand) I had a lady come to the window with her two children. I take the order for her daughter and then her son says he has to pee.
She then takes her son to the side of our building (we have windows on the side so we get a full view of the front) and has him pee there when there was a huge tree about a few feet away AND we had a bathroom that we allow kids use.
Well anyway she’s taking long and with the line wrapping around the building, I take the next customer while she lets her son mess up our building. She then comes back, and steps in front of the lady and says she’s ready.
I asked her to give me a minute since I was almost finished with the customer that she just stepped in front of. She then goes on to yell really loud how unprofessional I was and how I had terrible customer service.
I then explained to her that while she had her son pee on the side of the building I decided to try and get the next person out of the way.
She then goes to deny her son peeing on the side of the building and says she would like to speak to my manager.
(My manager doesn’t believe in the customer is always right crap and hated people like this.) So I gave her his number and wrote down my name for her to tell him, which made her even more furious.
She did wait to get her stuff though, screaming the whole time I’m making it, then huffs off. The people behind her each apologized for the way she acted and all told me I was doing a great job and gave me tips. [deleted]